Refund policy

Return & Refund Policy

At ÉALÚ Fightwear, we want you to be satisfied with your purchase. If there is an issue with your order, please review our policy below.

Returns

We accept returns within 14 days of delivery for eligible items.

To qualify for a return, items must:

  • Be unused and unworn
  • Be in original condition
  • Include original tags and packaging
  • Show no signs of damage, washing, odours, or excessive wear

Items that do not meet these conditions may be refused.

Non-Returnable Items

For hygiene and safety reasons, the following items may not be eligible for return:

  • Hand wraps
  • Mouthguards
  • Sale or clearance items
  • Gift cards

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of receiving your order at:

hello@ealufightwear.com

Please include:

  • Your order number
  • Photos of the issue
  • A brief description

If approved, we will provide a replacement, store credit, or refund where required under Australian Consumer Law.

Refunds

Once your return is received and inspected, we will notify you of the outcome.

Approved refunds will be processed back to your original payment method within 5–10 business days depending on your bank or payment provider.

Original shipping costs are non-refundable unless the item is faulty or incorrect.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item is faulty
  • The wrong item was sent
  • The item arrived damaged

We recommend using tracked shipping, as ÉALÚ Fightwear is not responsible for lost return parcels.

Exchanges

We currently offer exchanges for sizing where stock is available. Contact us before returning your item to arrange an exchange.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under Australian Consumer Law. You are entitled to a replacement or refund for major failures and compensation for any other reasonably foreseeable loss or damage.

Contact

For all return and refund enquiries:

hello@ealufightwear.com
ÉALÚ Fightwear
Australia

Right of Withdrawal (EUROPEAN UNION CUSTOMERS ONLY)

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

How to exercise your right of withdrawal

To request a withdrawal, please contact us at hello@ealufightwear.com within 14 days of receiving your order. Please include your order number and the items you wish to return.

Returning your items

Once your withdrawal request has been approved, you must return the items within 14 days. Items must be unused, unworn, in their original condition, and returned with all original tags and packaging.

Unless the item is faulty, damaged, or incorrect, customers are responsible for the cost of return shipping.

Refunds

Once we receive and inspect your returned items, we will issue a refund to your original payment method. For eligible EU withdrawals, the refund will include the original standard shipping cost. Refunds are processed within 14 days of receiving the returned items.

Exemptions

The right of withdrawal does not apply to:

  • Hand wraps or mouthguards that have been opened or unsealed for hygiene reasons.
  • Gift cards.
  • Any customised or personalised products.
  • Products that show signs of use, wear, or damage caused after delivery.